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Privacy Policy

About This Policy

This privacy policy explains how Worktops & Doors, a trading name of Peldon Kitchens Ltd, collects, uses, and protects your personal data when you visit our website or place an order with us.

We are committed to protecting your privacy and handling your data responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller
Worktops & Doors (trading name of Peldon Kitchens Ltd)
Fordham Place Barn, Colchester, CO6 3NU
Email: sales@worktopsanddoors.co.uk
Phone: 01206 616626

Information We Collect

Information you provide directly

  • Name, billing address, and delivery address
  • Email address and telephone number
  • Payment details (processed securely by our payment provider — we never see or store card numbers)
  • Order history and product preferences
  • Any messages sent to us by email or contact form

Information collected automatically

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring website
  • Device and operating system information

How We Use Your Information

We use your personal data to:

  • Process and fulfil your order
  • Communicate with you about your order or enquiry
  • Send order confirmations and delivery updates
  • Handle returns, refunds, and warranty claims
  • Improve our website and customer experience
  • Comply with legal obligations
  • Detect and prevent fraud

Legal Basis for Processing

  • Contract: Processing your order, fulfilling delivery, and handling returns
  • Legitimate interests: Improving our services, fraud prevention, and website analytics
  • Legal obligation: Financial record-keeping and tax compliance
  • Consent: Marketing communications and non-essential cookies where you have opted in

Cookies

Essential cookies are required for the website to function. They enable the shopping basket, checkout, and account features. These cannot be disabled.

Analytics cookies help us understand how visitors use the site. We use Google Analytics 4 (GA4), which collects anonymised data about pages visited, session duration, and general browsing behaviour. This data is processed by Google LLC and may be transferred to the USA under appropriate safeguards.

Marketing cookies are used to show you relevant advertising on other platforms. We use the Meta Pixel (Facebook/Instagram), which tracks certain actions on our website — such as viewing products or completing a purchase — to measure the effectiveness of our advertising and to show you relevant ads.

You can manage your cookie preferences at any time using your browser settings or our cookie consent tool.

Google Analytics (GA4)

We use Google Analytics 4 to collect anonymous usage statistics. This service is provided by Google LLC and may process data in the United States under appropriate safeguards. We have enabled IP anonymisation and do not share personally identifiable information with Google via this service.

You can opt out of Google Analytics tracking at any time using the Google Analytics Opt-out Browser Add-on.

Meta Pixel (Facebook & Instagram)

We use the Meta Pixel, a tracking tool provided by Meta Platforms Inc. The pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have previously visited our site.

The Meta Pixel may collect your IP address, browser information, and data about your interactions with our website (such as adding items to your basket or completing a purchase).

You can manage your preferences through Facebook’s privacy settings or the Your Online Choices opt-out tool.

Payment Processing

All card payments are processed securely by Stripe. When you pay, you are directed to Stripe’s secure payment pages. We do not store payment card details on our systems — Stripe handles all card data directly and manages PCI DSS (Payment Card Industry Data Security Standard) compliance on our behalf.

Sharing Your Data

We share your data with third parties only where necessary:

  • Delivery partners: Your name, address, and contact number to arrange delivery
  • Stripe (payment processor): Billing information to authorise and process payment
  • Google LLC: Anonymised analytics data via Google Analytics 4
  • Meta Platforms Inc.: Behavioural data for advertising purposes via the Meta Pixel

We do not sell your personal data to any third party.

Data Retention

  • Order records: Retained for 7 years to comply with HMRC financial record-keeping requirements
  • Customer account data: Retained while your account is active and for 2 years after your last order
  • Analytics data: Retained for 14 months within Google Analytics (our configured data retention period)
  • Marketing preferences: Until you withdraw consent or unsubscribe

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption throughout, and access to customer data is restricted to authorised personnel only.

If you believe your data has been compromised, please contact us immediately at sales@worktopsanddoors.co.uk.

Your Rights

Under UK GDPR you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data (subject to legal obligations)
  • Right to restriction: Request that we limit how we use your data
  • Right to portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at sales@worktopsanddoors.co.uk or write to us at the address below. We will respond within one month.

If you are not satisfied with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Children

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children.

Third-Party Websites

Our website may contain links to other websites. This privacy policy applies only to our website. We are not responsible for the privacy practices of any linked third-party sites.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page. This policy was last updated in May 2025.

Contact Us

For any questions about this privacy policy or to exercise your data rights:

Worktops & Doors
Fordham Place Barn
Colchester
CO6 3NU

Email: sales@worktopsanddoors.co.uk
Phone: 01206 616626

Worktops & Doors is a trading name of Peldon Kitchens Ltd, registered in England.